Shipping, Returns and Exchanges
Shipping to Italy
Couriers
The Shipping service is active throughout Italy . The ordered items will be delivered via BRT or GLS courier .
Shipping available
Shipping costs €4.90 . Shipping is free for orders over €79 .
Timings
The specific shipping times for each item are clearly indicated on the corresponding product page.
If the item is in stock, we aim to deliver it within 2-3 business days.
If the item is not in stock, we need more time to receive it here and prepare it for delivery. You will receive your order in approximately 10-20 business days.
However, please note that these times are estimates and may vary due to exceptional or unforeseen circumstances that may affect the shipping process.
Once the items have been shipped, the customer will receive a confirmation email or message with a link to track the shipment.
Islands and remote areas may take longer to reach. Deliveries may be delayed during holiday periods.
Right of exchange
The right of exchange is free.
The Customer may communicate that he wishes to proceed with the change by:
- Email support@antiopedesign.it
- WhatsApp message to number 3342403054
The following must be indicated:
- order number (reported in the email received after purchase)
- name and surname of the order holder
Antiope Design will arrange for the collection of your order. We will instruct GLS to collect your order from the shipping address you provided during checkout.
Once we receive your return in our warehouse, within 14 business days, we will process a discount code equal to the value of the returned items (excluding initial shipping costs). The coupon is unique and personal and does not expire.
Antiope Design reserves the right to refuse items that are not in the same initial condition.
Right of withdrawal
The Customer has the right to withdraw from the purchase contract within 14 days of the delivery date. The withdrawal may apply to all or only some of the products purchased by the customer.
In case of withdrawal, the return shipping is at the Customer's expense , as provided for in section V of articles 52-59 of the Consumer Code.
The Customer may communicate his/her withdrawal by:
- Email support@antiopedesign.it
- WhatsApp message to number 3342403054
The following must be indicated:
- order number (reported in the email received after purchase)
- name and surname of the order holder
- if you take charge of the shipping or if you request that it be organised by Antiope Design (at a flat rate of €9.90 , which will be deducted from the refund)
Once the return procedure has been taken in charge,
- If the Customer ships the goods themselves , once the return has been received in our warehouses, we will process the refund within 14 working days for the full amount paid at the time of purchase, including shipping costs ( section V of articles 52-59 of the Consumer Code).
- If the customer entrusts Antiope Design with the collection of the goods , we will instruct the GLS courier to collect the goods from the shipping address indicated during the purchase. Once the return is received at our warehouse, we will process the refund within 14 working days for the amount paid at the time of purchase, less the €9.90 return shipping cost organized by Antiope Design (this fee is calculated as a flat rate and does not depend on the volumetric weight of the shipment).
Antiope Design reserves the right to refuse items that are not in the same initial condition.
Information
Shipping costs are expressly indicated in the Order summary in which, before the Customer sends the purchase order, the total Shipping costs due will be indicated.
The delivery obligation is deemed fulfilled upon the transfer of physical possession or control of the Products to the Customer. The risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to the Customer when the Customer, or a third party designated by the Customer and other than the carrier, physically takes possession of the Products.
In the event of failed delivery due to the recipient's absence at the address specified in the Order, after two unsuccessful delivery attempts, the Shipment will be placed in "storage"; if the Customer expressly refuses to accept delivery of the purchased Products, the Shipment will automatically be placed in storage. In the event of failure to collect the Products within 7 (seven) working days from the day following the day on which the courier left the notice of delivery or from the day on which the Customer refused to accept delivery of the Products, or in the event of failed delivery due to an incorrect address, the Sales Contract will be deemed terminated pursuant to art. 1456 of the Italian Civil Code. The Customer will be entitled to a refund equal to the purchase price of the Products paid by the Customer, including Shipping Costs, less the Costs incurred by the Seller for the failed delivery and return, as well as for storage. The total amount thus determined will be communicated by the Seller to the Customer.
